A LITTLE HELP, WHEN YOU NEED IT
Questions about Movetide? Start here, or get in touch.
Email us with your app version, phone model and a short description of what happened.
contact@zixdev.comPlease leave workout notes, measurements, payment details and other sensitive information out of your message. If you attach a screenshot, check what’s visible first.
Open Movetide and choose Resume if a saved session is available. Recovered exercise waits for your explicit action. Keep the app installed and avoid clearing its data while investigating a problem.
Use the retry action on the affected screen. If Movetide says saved data could not be opened, use its reload action. Don’t uninstall the app or clear its data as a troubleshooting step: this can erase local training records.
We don’t receive a copy of your training data. There is no Movetide cloud restore, cross-device sync or data import/export. Records lost through app deletion, data clearing or device loss cannot be restored by support.
Use Restore purchases in Movetide’s membership settings, using the same store account as the purchase. Restoration checks your store entitlement. It does not recover workout history or transfer a purchase between Apple and Google.
Manage it through the store that billed you. Follow Apple’s cancellation steps or Google Play’s cancellation steps. Uninstalling the app does not cancel a subscription. Apple advises canceling a trial at least 24 hours before it ends.
Check Movetide’s download page for current store availability. We’re preparing for launch; public downloads are not open yet.